1. Subject
1.1. These general terms and conditions of sale (hereinafter the “Conditions”) shall apply to the
purchase, by users falling within the definition of “Consumers” and of “Professionals” (as defined in
clause 1.2 below), through the website https://pzeroexperience.pirelli.com/en-gb/circuits/
silverstone (hereinafter the “Site”) of the package named “P ZERO™ Experience” (hereinafter the
"PZE Package" or the "PZE Packages") or a gift voucher for the PZE Package (“Gift Voucher”)
which will entitle the Buyer (as defined in clause 1.2 below) and the Voucher Beneficiary (defined in
clause 2.5 below) to participate, at the Silverstone Circuit (hereinafter the "Circuit") in a day on track with
his/her own car (the “Event”), subject to such car being on the list of approved vehicles published on
the Site (“Car(s)”).
The dates available for the Event and the descriptions of the PZE Package are published on the Site.
1.2. The PZE Packages and Gift Vouchers are sold by Pirelli UK Tyres Limited, with its registered office
at Derby Road, Burton on Trent, DE13 0BH (hereinafter, the "Seller").
The parties involved in the purchase of PZE Packages or Gift Vouchers (as applicable) via the Site shall
be the Seller and the party who purchases the PZE Packages or Gift Vouchers (as applicable) either: (i)
for reasons other than in relation to the profession, business, trade or craft conducted by that party or
that of another party (hereinafter the "Consumer"); or (ii) in relation to the profession, business, trade or
craft conducted by that party, (hereinafter the "Professional"); as the buyers (the Consumer and the
Professional shall individually be referred to as the “Buyer” and jointly as the “Buyers”). The Seller and
the Buyer, as the case may be, shall be referred to jointly as the "Parties".
During the purchasing procedure of the PZE Package or the Gift Voucher (as applicable) the Buyer will
be required to enter the details of the person(s) who are to drive the Car at the Circuit. (“Driver”)
1.3. Any communication by the Buyer, in connection with and/or in relation to the purchase of a PZE
Package or Gift Voucher (as applicable), including, but not limited to any notifications, claims or requests
concerning the purchase and/or delivery of the PZE Package or Gift Voucher (as applicable), shall be
made to the Seller at the addresses and in accordance with the methods indicated on the Site or to the
email address pzeuk@pirelli.com (hereinafter the "Customer Service").
1.4. All purchases are regulated by the Conditions, as published on the Site at the time the order is
submitted by the Buyer.
1.5. If one or more sales are made to a Professional, the Conditions shall apply but, notwithstanding the
provisions of the same:
a) the Professional will not be recognised by any other protections provided herein in favour of
Consumers, which reflect or comply with mandatory provisions of law;
b) for disputes between the Seller and a Professional, clause 12.4 of the Conditions, referring to
disputes between the Seller and a Consumer shall not apply.
1.6. Buyers must be aged 18 or over in order to make purchases of PZE Packages or Gift Vouchers on
the Site and to access the Circuit and participate in such events.
1.7. The Buyer shall be responsible for any costs incurred to connect to the Site via the internet, including
any telephony costs incurred by the Buyer with their service provider.
2. Features and important rules for the access to the Circuit
2.1. The PZEs Packages and Gift Vouchers are sold by the Seller with the features and in accordance with
the Conditions published on the Site at the time the order is sent by the Buyer, with the exclusion of any
other terms or conditions.
2.2. The Seller reserves the right to amend all or part of the Conditions, at any moment in time, and at its
own discretion without giving any notice to users of the Site. Any amendments made shall come into
force from the date on which they are published on the Site and will only apply to orders placed from that
date onwards.
2.3. Sale prices, the PZE Packages and Gift Vouchers sold on the Site and/or the characteristics of the
same, are subject to change without notice and therefore, the Seller does not assume any responsibility in
the event of changes in the contents of the PZE Package, Gift Voucher and/or program variations. Such
changes shall only apply to orders placed after the date of such changes being implemented. In any case,
the Buyer is advised to check the final purchase price before submitting their order, pursuant to clause 3
below.
2.4. Users from all over the world may access the Site; however, the PZE Package and Gift Vouchers
available on the Site should only be purchased by users who wish to participate in such event in the UK at
the Circuit. During the purchasing procedure, the Buyer will have the option to purchase a Gift Voucher
for a third party, natural person (“Voucher Beneficiary”).
2.5. Access to the Circuit, following the purchase of a PZE Package or Gift Voucher, will only be allowed
to the Buyer or Voucher Beneficiary (as applicable): (i) whose vehicle features on the list of Cars
published on the Site; and who (ii) hold a valid driving licence entitling them to drive such vehicles. A
Companion will be entitled to attend the Event in accordance with the PZE Regulations (defined in
clause 2.6(ii) below).
2.6. Access to the Circuit by each Buyer or Voucher Beneficiary is subject to:
(i) the unconditional acceptance and agreement by the Buyer or Voucher Beneficiary (as applicable) of
the indemnity documents that the Seller and the car manufacturers will ask the Buyer or Voucher
Beneficiary (as applicable) to sign, which can be seen here
(ii) the acceptance and agreement to the PZE regulations (which incorporate any Circuit regulations),
which can be seen here(“PZE Regulations”).
3. Conclusion of each individual purchase contract
3.1. Each order submitted by the Buyer to the Seller via the Site has the value of a contractual proposal
and is subject to the Conditions which form an integral part of the order and which the Buyer, by placing
the order, fully accepts without any reservation. Before proceeding with the purchase of the PZE
Package or Gift Voucher by placing an order with the Seller, the Buyer must carefully read and fully
accept (and print and/or save copies, for their records of) the Conditions together with the documents
detailed in clause 2.6.
3.2. A contract is formed when the Buyer's order (accompanied by the relevant payment as further
detailed in clause 7) is accepted by the Seller by sending to the Buyer (at the e-mail address provided by
the Buyer during the purchase procedure) an e-mail confirming that the order has been accepted ("Order
Confirmation"). This email confirmation will contain a link to the text of the Conditions, a summary of
the order placed (including detailed price information and date), and a description of the PZE Package
ordered together with a pdf attachment containing the unique alphanumeric code and details of the
Driver, the name of the Buyer’s accompanying person (if any), and the model and licence plate of the
Car participating at the Circuit (hereinafter, the “Pass”). Voucher Beneficiaries will be subject to the
provisions of clause 2.5 and 2.6 of the Conditions and may be required to enter into an agreement with
the Seller in respect thereof.
3.3. The Buyer's order, the Order Confirmation and the Conditions applicable to the relationship
between the Parties, will be archived electronically by the Seller in its IT systems, and the Buyer may
request copies by sending an e-mail to Customer Service.
4. Selection and purchasing procedure
4.1. The PZE Packages and Gift Vouchers presented on the Site can be purchased by the Buyer's
selecting the PZE Package or Gift Voucher of interest and placing it in the virtual purchase basket. One
(1) PZE Package and/or one (1) Gift Voucher may be purchased with each order. Each PZE Package
purchased must include the Buyer and optionally, one additional accompanying person (at an additional
cost as detailed on the Site). For each Gift Voucher purchase, the Buyer can optionally include up to one
(1) Companion, in compliance with the PZE Regulations. The name of the Buyer or Voucher Beneficiary
(as applicable) cannot be changed after the purchase and no other persons will be permitted to drive the
Car at the Circuit.
4.2. After having selected the PZE Package or Gift Voucher the Buyer will be invited to provide his/her
personal data or that of the Voucher Beneficiary (as applicable) and any Companion in order to complete
the order and purchase of the PZE Package or Gift Voucher in their basket and enable the contract to
be finalised. The Buyer will see a summary of the order to be processed, containing the information
detailed in clause 3.2 above. Having read them carefully, the Buyer must then expressly approve the
Conditions and the documents referenced under clause 2.6, by checking the appropriate boxes (check-box)
on the Site and finally, the Buyer will be asked to confirm his/her order with the "PURCHASE" button
and submit payment in accordance with clause 7 below. The order will then be sent to the Seller and an
Order Confirmation issued, as detailed in clause 3.2 above.
5. Delivery and use of the PZE Package and/or Gift Voucher
5.1 To be able to use the PZE Package or Gift Voucher, the Buyer or Voucher Beneficiary (as applicable)
must show the Pass (as defined in clause 3.2 above) at the entry to the Circuit on the day of the Event,
and comply with the provisions of clauses 2.5 and 2.6 above.
5.2 If the Buyer or Voucher Beneficiary (as applicable) is absent on the day of the Event, the right to use
the PZE Package or Gift Voucher (as applicable) will be lost, without the possibility of reimbursement.
6. Prices
6.1. The price of a PZE Package and Gift Voucher is as indicated on the Site at the time the Buyer sends
the order. Prices include VAT.
6.2 For the avoidance of doubt, the prices on the Site do not include the costs of any accommodation,
travel to and/or from the Circuit, or any costs not expressly specified.
7. Payment
7.1. Payment of the price of the PZE Package and/or Gift Voucher purchased through the Site will be
taken by the Seller at the same time the Seller sends the Order Confirmation to the Buyer. The Buyer
expressly accepts that execution of the contract by the Seller will only start after the price of the PZE
Package or Gift Voucher purchased is credited to the current account of the Seller.
7.2. Payment must be made by credit or debit card or by Paypal, and the Buyer will therefore be required
to provide the relevant information through a protected connection. For accounting and administration
purposes, the Seller reserves the right to check the personal information provided by the Buyer. The
amount of the purchase will be debited when the Seller sends the Order Confirmation to the Buyer. The
information provided by the Buyer at the time the order is transmitted will be used for invoicing.
7.3. During the payment procedure, the Buyer will be transferred on a protected site to the operator that
provides acquiring services for the Seller. The data transmitted will be sent in protected mode, by
encrypting the information with a 128 bit or higher SSL (SecureSocketLayer) system. The Seller cannot
access this information.
7.4. The Seller will promptly transmit to the Buyer, in electronic format to the e-mail address provided by
the Buyer, the VAT receipt for the purchase made.
8. Cancellation - Refund
8.1. The Seller will not be liable to the Buyer for failure to perform any of its obligations to the extent
that the failure is caused by a force majeure event (meaning any cause beyond the Seller’s reasonable
control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of
terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather,
third party injunction, national defence requirements, acts or regulations of national or local governments
or any epidemic or pandemic). In the event of imposition of governmental restrictions (for example
reference mobility or the ability to hold such events), the Seller shall offer an alternative date (if possible)
or provide a full refund to the Buyer, at the Buyer’s discretion. This clause does not affect the terms of
clause 8.2 below, specifically providing for a right of refund in any other circumstances.
8.2. In the event that the Buyer wishes to cancel his/her participation in the PZE Package or a purchased
Gift Voucher, the Buyer’s entitlement to any refund will be as follows:
• cancellation 30 days or more prior to the date of the PZE Package: 100% refund
• cancellation between 14 to 29 days prior to the date of the PZE Package: 50% refund
• cancellation of 13 days or less prior to the date of the PZE Package: no refund
8.3 Any cancellations must be communicated to the Seller by sending an e-mail to Customer Service. In
case the Buyer is entitled to a refund, the Seller shall refund the relevant amount without undue delay. The
Seller will make such refund using the same means of payment (credit/debit card or Paypal) used by the
Buyer for purchase of the PZE Package or Gift Voucher (as applicable). The Buyer will receive, within 7
days from his/her communication of cancellation, an email from Seller informing that the authorisation
to the refund has been transmitted to the payment circuit used by the Buyer for the purchase. The
effective time of refund will depend on such payment circuit and no responsibility will be attributable to
the Seller for the effective time refund.
8.4. The Seller shall not be liable for occasions where the Buyer or Voucher Beneficiary is unable to
access the Circuit due to: (i) non-receipt of the order documentation containing the requested
information; or (ii) incorrect information provided by the Buyer (for example, incorrect e-mail address,
incorrect specification of the model and/or licence plate of the Car to be used on the Circuit or incorrect
information regarding the Buyer or Voucher Beneficiary).
9. Intellectual Property Rights
9.1. The Buyer acknowledges that he or she is aware that all trademarks, names and other distinctive signs,
including - without limitation - the “PIRELLI” letters and logo trademark, the “P ZERO™” trademark
as well as any images, photographs, written text or graphics used on the Site or relating to PZE Packages
or Gift Vouchers are and remain the exclusive property of Pirelli & C. S.p.A., Pirelli Tyre S.p.A. or their
respective owners, as the case may be (jointly and severally, the “Owners”), with no rights arising on the
part of the Buyer in relation to the same as a result of access to the Site and/or purchase of the PZE
Packages or Gift Vouchers.
9.2. Unless prior specific consent is granted in writing by the Owners, no contents of the Site can be
wholly or partially reproduced, transferred using electronic or conventional means, modified or used for
whatever purpose.
10. Personal data of the Buyer and protection of privacy
10.1. To be able to proceed to process the order and conclude the contract based on the Conditions,
some personal information of the Buyer and/or the Voucher Beneficiary (as applicable) will be requested
through the Site, as indicated in clauses 7 and 8. The Buyer acknowledges that the personal data he/she
provides for the purpose of the purchase will be collected and used for the purposes indicated in the
Seller's Privacy Policy. The Buyer acknowledges that the Seller's Privacy Policy regarding the processing of
personal data for the purposes of the PZE Packages or Gift Vouchers can be accessed through the Site.
10.2. The Buyer declares and guarantees that the data provided during the purchasing process are correct
and true.
11. Security
11.1. Although the Seller has adopted measures to protect personal data against any loss, falsification,
handling, and misuse by third parties, given the technical features and limitations on the protection of
electronic communications over the Internet, the Seller cannot guarantee that the information or data
input by the Buyer on the Site, even after the Buyer has authenticated access (login), will not be accessible
or viewable by unauthorized third parties.
11.2. With regard to card and Paypal payments, the Seller adopts technological systems to guarantee the
highest levels of reliability, security, protection and confidentiality in the transmission of information via
the web.
12. Applicable law, conciliation and jurisdiction
1. Each purchasing contract entered into between the Seller and the Buyer pursuant to the
Conditions shall be governed by and construed in accordance with English Law and, in
particular, for Consumers, in accordance with the Consumer Contract Regulation 2013, the
Consumer Rights Act 2015 and, also for the Professionals, in accordance with the Supply of
Goods and Services Act 1982. In any case, the rights attributed to the Consumers by mandatory
provisions of laws, when applicable, are reserved.
2. In case of any queries or complaints regarding a purchase, please contact the Seller using the
Customer Service contact details, quoting any order reference numbers.
3. If any dispute arises, the Seller shall use its reasonable endeavours to consult or negotiate in good
faith and attempt to reach a just and equitable settlement satisfactory to the Buyer.
4. As an alternative to the conciliation attempt referred to in the preceding clauses, the Consumer,
in order to resolve any dispute arising between the latter and the Seller, may also access the
European Online Dispute Resolution platform (the European ODR Platform). The European
ODR Platform has been developed and is managed by the European Commission, in accordance
with Directive no. 2013/11/EU and Regulation EU no. 524/2013, in order to facilitate an
independent, impartial, transparent, efficient, rapid and just resolution of out-of-court disputes
relating to contractual obligations arising out of online sale or service contracts between a
consumer residing in the European Union and a professional established within the EU, through
the intervention of an ADR (“Alternative Dispute Resolution”) body, to be selected from a list
available thereof. For more details on the European Union ODR Platform or to start, through
the latter, an ADR procedure relating to a purchasing contract entered into between the Seller
and the Consumer please visit http://ec.europa.eu/odr. The Seller's electronic email address to
be provided in the EU ODR Platform is the following: pzeuk@pirelli.com
5. In the event that the Consumer or the Seller does not adhere to one of the conciliation attempts
referred to in clauses 12.3 or 12.4 above, or such attempt has a negative outcome, the dispute
shall be deferred to the jurisdiction of the Courts of England or Wales.
6. In case of disputes arising between the Seller and a Professional, the same shall be deferred to
the exclusive jurisdiction of the Courts of England and Wales.
1. Subject
1.1. These general terms and conditions (hereinafter the “Conditions”) shall apply to any natural
person who (i) purchased a package named P ZERO™ Experience (hereinafter the "PZE
Package") from an entity other than PIRELLI (hereinafter the “Buyer from a Third Party”) or
(ii) received a gift voucher (hereinafter the “Gift Voucher” and a “Voucher’s Beneficiary”). The
Buyer from a Third Party and the Voucher’s Beneficiary will be jointly referred to as the “User(s)”.
The User will have received an univocal code (hereinafter the "Coupon Code") for his/her
registration, necessary to participate in the Event (as defined in Section 1.2 below).
1.2. Each PZE Package or Gift Voucher will entitle the User, who will be registered by using the
Coupon Code through the dedicated web page of the site https://pzeroexperience.pirelli.com/en-
gb/free-experience (hereinafter respectively the “Web Page” and the “Site”) to participate, at the
Silverstone Circuit (hereinafter the "Circuit") to a day on track with his/her own car (the “Event”),
subject to such car being on the list of approved vehicles published on the Site (“Car(s)”). The
User must be the driver of the Car at the Circuit.
1.3. The PZE Packages and Gift Vouchers are sold by Pirelli UK Tyres Limited, with its registered
office at Derby Road, Burton on Trent, DE13 0BH (hereinafter “PIRELLI”).
1.4. Any communication by the User, in connection with and/or in relation to the PZE Package
and/or to the Gift Voucher (as applicable), including during the registration process of the Coupon
Code shall be made to the addresses and in accordance with the modalities indicated on the Site or
to the email address pzeuk@pirelli.com (hereinafter the "Customer Service").
1.5. The User shall be responsible for any costs incurred to connect to the Web Page and/or the
Site via the internet, including any telephony costs incurred by the User with his/her service
provider.
2. The PZE Package features and important rules for the access to the Circuit.
2.1. The PZE Package and the Gift Voucher are provided by PIRELLI with the features described
on the Site and in accordance with these Conditions.
2.2. PIRELLI reserves the right to amend the agenda of the Event at any moment in time and as
its own discretion.
2.3. The PZE Packages and/or the characteristics of the same, are subject to change without notice
and therefore, the Seller does not assume any responsibility in the event of changes in the contents
of the PZE Package and/or program variations.
2.4. Access to the Circuit, following the procurement of a PZE Package, will only be allowed to
Users: (i) whose vehicle features on the list of Cars published on the Site; and who (ii) hold a valid
driving licence entitling them to drive such vehicles.
2.5. Access to the Circuit by each User is subject to:
(i) the unconditional acceptance and agreement by the User of the indemnity documents that the
Seller and the car manufacturers will ask the User to sign, which can be seen here
(ii) the acceptance and agreement to the PZE regulations (which incorporate any Circuit
regulations, which can be seen here.
2.6. Access to the Circuit will not be allowed to people other than the Users, their registered
Companions (if any), nor to cars other than the Cars and always in compliance with the PZE
Regulations.
3. PZE Package and Gift Voucher registration procedure
3.1. Before proceeding with the registration using the Coupon Code, the User must carefully read
and fully accept (and print and/or save copies for his/her records of) the Conditions, as well as the
list of Cars for compatibility with their vehicle and the documents referenced under section 2.3
from (iv) to (vi) by checking the appropriate boxes (check-box) on the Web Page.
3.2 On the Web Page, the User will be invited to provide his/her personal data and the details of
the Car he/she will drive during the Event, as well as personal data of the Companion(s) if any, in
order to complete the registration process for the attendance to the Event.
3.3. The User’s registration is accepted by PIRELLI with the dispatch to them, at the email address
each User provided to PIRELLI, during the registration process, of an email confirming that the
registration has been successfully completed, which will contain a link to the text of these
Conditions, the name of the natural person who is registered to use PZE Package or the Gift
Voucher (both coinciding with the User), the names of the Companion(s) (if any), the day of the
Event, the model and licence plate of the Car authorised to access the track and a description of
the Event ("Access Pass"). The Access Pass, and the Conditions applicable to the relationship
between the User and PIRELLI, will be archived electronically by PIRELLI in its IT systems, and
the User may request copies by sending an email to Customer Service.
3.4 The User cannot be changed after receipt of the Access Pass.
4. Delivery and use of the PZE Package and/or of the Gift Voucher
4.1. To be able to use the PZE Package or the Gift Voucher, as applicable, the User must show the
Access Pass at the entry to the Circuit on the day of the Event, and comply with the provisions of
clause 2.4 above.
4.3. If the User is absent on the day of the Event, the right to use the PZE Package or the Gift
Voucher will be lost, without possibility of reimbursement.
5. Cancellation Communications
5.1. In the event that the User wishes to cancel his/her participation in the Event, the User must
send an e-mail to Customer Service. Any refund, if applicable (depending on the timing of the
cancellation communication) will be made by PIRELLI to the purchaser of the Gift Voucher or by
the entity who sold the PZE Package to the Buyer from a Third Party.
6. Intellectual Property Rights
6.1. The User acknowledges that he or she is aware that all trademarks, names and other distinctive
signs, including - without limitation - the “PIRELLI” letters and logo trademark, the “P ZERO™”
trademark as well as any images, photographs, written text or graphics used on the Site/Web Page
or relating to PZE Packages and Gift Vouchers are and remain the exclusive property of Pirelli &
C. S.p.A., PIRELLI or their respective owners, as the case may be (jointly and severally, the
“Owners”), with no rights arising on the part of the User in relation to the same as a result of
access to the Site/Web Page and/or purchase of the PZE Packages or Gift Vouchers.
6.2. Unless prior specific consent is granted in writing by the Owners, no contents of the Site/Web
Page can be wholly or partially reproduced, transferred using electronic or conventional means,
modified or used for whatever purpose.
7. Personal data and protection of privacy
7.1. To be able to proceed with the registration process of the User and any Companion(s), for the
purpose of participating in the Event and based on these Conditions, some personal information
of the User, of the Companions (if any), will be requested through the Web Page, as indicated in
Clause 3.2. The User acknowledges that the personal data he/she provides for the purpose of the
registration process for the Event will be collected and used for the purposes indicated in the
PIRELLI Privacy Policy.
7.2. The User hereby declares and guarantees that the data provided during the registration process
are correct and true.
7.3. For any other information relating to the processing of the personal data of the User, the
Companions (if any), please refer to the PIRELLI Privacy Policy.
8. Security
8.1. Although PIRELLI has adopted measures to protect personal data against any loss,
falsification, handling, and misuse by third parties, given the technical features and limitations on
the protection of electronic communications over the Internet, PIRELLI cannot guarantee that the
information or data displayed by the User on the Site and/or the Web Page, will not be accessible
or viewable by unauthorized third parties.
9. Applicable law and jurisdiction
9.1 These Conditions shall be governed by and construed in accordance with laws of England and
Wales.
9.2 In case of any disputes arising between PIRELLI and the User the same shall be deferred to
the exclusive jurisdiction of the Courts of England and Wales.
